Experience Map

Customer Experience Map - Ferguson Realty

A concise walkthrough of the client journey with Ferguson Realty, from initial inquiry through post-closing support.

Overview

Ferguson Realty emphasizes transparency, communication, and hands-on guidance at every stage of the real estate process. This experience map outlines a typical path for both buyers and sellers.

Core Steps

1. Discovery & Inquiry

Initial contact via phone, email, or website form to discuss goals - buying, selling, budget, timeline, and preferences.

2. Strategy & Planning

Market analysis, pricing strategy, and marketing plans for sellers; offer strategy and financing prep for buyers.

3. Preparation & Presentation

Sellers prepare homes with staging and photography; buyers review listings and schedule property tours.

4. Listing & Marketing

Publish listings on MLS and agency platforms, run digital campaigns, and manage interested inquiries.

5. Showings & Offers

Coordinate showings, host open houses, evaluate offers, and negotiate based on market data and client priorities.

6. Inspections, Escrow & Closing

Guide clients through inspections, escrow coordination, financing milestones, and final closing documents.

7. Post-Closing Support

Provide after-closing care, vendor recommendations, and maintain long-term client relationships.

What Each Stage Means for You

  • Discovery: Identify your goals early so your agent can tailor recommendations efficiently.
  • Strategy: Sellers receive pricing and marketing timelines; buyers prepare strong offers with financing in place.
  • Preparation: High-quality photos and virtual tours boost engagement and buyer interest.
  • Closing: Ferguson Realty helps ensure smooth paperwork and escrow coordination, reducing stress.
Contact Ferguson Realty
Or explore the full Experience Map on their official website.
Note: This summary reflects Ferguson Realty’s general process. Individual steps may vary based on property type, market conditions, and client needs.